FAQ

1. How can I contact customer support?

You can reach us via email at contact@kollectzz.com or through our Contact Us page. Our team is happy to assist with any inquiries!

2. Are your cases durable and protective?

Yes! Our cases are designed for heavy-duty protection that offer shock absorption,
raised edges, and additional security for your phone with 2-piece design with
impact resistance and shock dispersion.

3. How do I place an order?

Simply browse our collection, select your preferred phone case, add it to your cart,
and proceed to checkout.

4. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, America Express), Apple
Pay, Google Pay, Union Pay and other secure payment options.

5. How do I clean my phone case?

To clean your phone case use a soft damp cotton or microfiber cloth (add a drop of soap if needed).

6. Do you ship internationally?

Yes! We offer international shipping to many countries: France, Spain, UK, US. Shipping costs and delivery times may vary depending on your location.

7. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected.

Standard shipping typically takes 5-10 business days for United States, France & Spain.

Standard shipping typically takes 4-8 business days for United Kingdom.

8. What is your return and refund policy?

We accept returns and exchanges within 30 days of purchase if the item is unused
and in its original packaging.

9. My case arrived damaged. What should I do?

We’re sorry for the inconvenience! Please contact our support team via
contact@kollectzz.com with a photo of the damaged item, and we will assist with
a replacement or refund.

10. I didn’t receive the right product. What should I do?

We’re sorry for the inconvenience! Please contact our support team via contact@kollectzz.com with a photo of the item, and we will assist with a
replacement or refund.